Jen

Jen enters the department in episode one as a new starter, placed there seemingly at random by boss Denholm Reynholm, despite her lack of technical or technology management experience.[5] In fact, she does not even know what IT stands for.[6] It was mentioned in one episode that Jen deliberately infected her laptop to make it appear attractive, that she does not know that a browser is required to access the internet, and refuses to learn any IT skills whatsoever, even basic ones known to the general public and not simply IT experts, as she fears that to do so would cause her to become a geek. Although originally intended to be the Head of Department, her role was changed to that of "Relationship Manager" due to Moss and Roy's need to have a non-geek as their representative within the company (although nobody else seems to realize the distinction and she is consistently referred to as the head of IT). She has admitted to a propensity for telling lies in order to further her own goals, as evidenced by her current occupation. She is easily excited by stereotypical female pursuits such as shoes and men. During the second series we learn that she had been quite a heavy smoker several years previously; she took this habit up again, but quit when she realized that due to anti-smoking laws, she was facing social isolation.[7] She drives a first-generation Ford Ka in Pepper Red, first shown in "The Haunting of Bill Crouse". Unlike Maurice, her mother has only been mentioned, in 'Moss and the German'. In the third season she declares, "Ich bin ein Nerd," referencing the Ich bin ein Berliner speech by John F. Kennedy. She maintains a surprisingly good relationship with Roy and Moss, despite their apparent differences in personalities. They even went on a "big girls night out" in "Aunt Irma Visits". She later goes on to decline a better job offer as she feels that Roy and Moss need her. At the end of their girl's night out, it is implied she slept with Moss while drunk, though this is never spoken of again.